Effective Date: 10th of February 2025
Swap Energy (“we,” “our,” “us”) is committed to protecting the privacy of our customers and users (“you,” “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our services.1. Information We Collect
1.1 Personal Information
We may collect the following personal information:- Name
- Email address
- Phone number
- Billing and shipping addresses
- Payment information
1.2 Non-Personal Information
We may collect non-personal information, such as:- Browser type
- Device type
- IP address
- Pages visited and time spent on our site
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:- Provide and manage our services
- Process transactions and send order confirmations
- Respond to your inquiries and provide customer support
- Send promotional communications (if you opt-in)
- Improve our website and user experience
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. However, we may share your information with:- Service Providers: Third-party companies that help us deliver our services (e.g., payment processors, delivery partners).
- Compliance and Legal Obligations: When required by law or to protect our rights.
- Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. These may include:- Essential cookies for website functionality
- Analytics cookies to track site performance
- Advertising cookies to deliver relevant ads
5. Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.6. Your Rights
You have the right to:- Access the personal information we hold about you
- Request corrections or updates to your information
- Request deletion of your personal data
- Opt-out of marketing communications
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their policies before providing any information.8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective upon posting to our website. We encourage you to review this policy periodically.9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:- Email: info@swapenergy.ae
- Phone: 056-7466560
- Address: Dubai, United Arab Emirates